Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment arrangement offers qualifying customers the chance to temporarily extend the due date of their bills.
Determining eligibility for a payment arrangement
We consider several factors before granting a payment arrangement. These include:
- The customer's payment history
- Length of time as a Gulf Power customer
- Past-due amount
- Age of past-due amount
- Timeliness of prior payments
If you need a payment arrangement, here's how it works
We will review the status of your Gulf Power account to determine if a temporary payment arrangement can be granted. If your account is eligible, we will offer you an extended date to pay your bill.
Even if a payment arrangement has been granted, you may receive a final notice reminding you to pay your past-due bill. Please be aware that if payment is not received by the arrangement date indicated, your payment arrangement will default and your power may be shut off. We disconnect service only as a last resort and would like to avoid having to take this step.
If a payment arrangement is granted for your account, you will receive an immediate online confirmation and an email will be sent the next business day.